Shipping policy

Last updated: November 2, 2026

Thank you for shopping with Baobab & Bean. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

For in-stock items, please allow 1–2 working days after payment has cleared and reflects in our account for us to pack your order and drop it off at a PUDO locker.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

We use PUDO locker-to-locker delivery. Your parcel is sent to your chosen PUDO receiving locker for collection, rather than delivered to your home.

PUDO transit is estimated at 1–4 business days after drop-off. Including our processing time, please allow an estimated 2–6 working days after payment clears for your parcel to be ready for collection. These timeframes are estimates, not guaranteed arrival dates.

We will confirm your preferred receiving locker with you before booking your shipment. PUDO will send you an SMS with a collection PIN when your parcel is ready to collect.

Shipping costs

Free standard delivery on orders of R1,500 or more. For orders below R1,500, delivery costs are calculated at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to South Africa.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.